Frequently asked questions

We keep our inventory updated, but stock can change quickly and may not always show in real time online. If you need a watch by a certain date, contact us to confirm availability before you order.

You can pay securely at checkout with major credit cards and Shop Pay. You can also split your payment into 4 instalments with Sezzle.

Yes. On many watches you will see a "Make an offer" option on the product page. Send us your price and we will reply as quickly as we can.

Yes. Found the same new watch for less somewhere else? Contact us with the details and we will do our best to match it.

Yes. Shipping is free on all orders within Canada.

Orders are generally processed the same day we receive payment, and ship Monday to Friday (Eastern Time) with UPS, FedEx, Canada Post or DHL.

Usually, yes. Place your order first, then contact us with the date you need it by. Rush requests get the highest priority.

Yes. Every order is fully insured and sent signature required. Not home to sign? Choose "FedEx On Hold" at checkout to pick up your package at the nearest FedEx location.

Yes, we ship to most international addresses. Call us at (450) 674-7462 for details on your country.

Yes. Every watch we sell is brand new and 100% genuine, sourced directly through the brands' official channels. Bijoux Eclore has been an authorized dealer since 1989.

Yes. Watches come with the official manufacturer warranty card. The length of the warranty depends on the brand and model, and is shown on each product page.

Contact us by phone or email with your order number and a short description of the issue. We will guide you through the brand's warranty process.

Please see our Return & Refund Policy for eligibility, timelines and the condition a watch must be in.

Contact us before sending anything back. We will check availability of the model you want and explain the next steps.

Contact us right away with your order number and photos of the package and the watch. Keep all the packaging, as the carrier may need it.

Our boutique is at Place Longueuil, 825 Rue Saint-Laurent Ouest, Local #49, Longueuil, Quebec J4K 2V1.

Of course. Come try it on at the boutique. Call us first so we can confirm the model is in store.

Call (450) 674-7462 or email eclore@bijouxeclore.com. We usually reply within 24 hours.