Return Policy

Bijoux Eclore offers a risk free. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 14 days.

Watches Section: No Refunds on Watches.

Return in 14 day (In original packaging & Only For Online Orders)  At Bijoux Eclore, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 14-Day Exchange Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a exchange but item should not in used.

  • Special orders no refunds
  • Custom made jewelry cannot be taken back

Product should in Package Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, if applicable) into a securely sealed shipping box.

Orders for watches we don't have in stock that we order specially for the customer there's no refunds or exchange possible.

Product Returns Process Returned products must arrive at our office within 14 days from the time an order is placed online or over the phone. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the original diamond certificate (when applicable) will void your return. All returned items will be reviewed for any damage, wear, alteration, engraving, setting (certified diamonds that are purchased loose can't be set in a setting and returned) or resizing (by a jeweler other than BijouxEclore) that occurred after the item was shipped to the customer. Payment made via credit card will be credited back to the account. The exchange of an item does not extend the original return policy; the replacement item must be returned within 14 days from the original purchase. Once an order begins processing, it can be canceled within 1 business day. After that time, an order can not be canceled but may be returned within your 14 day return exchange. Custom items such as custom rings, custom jewelry or any other special order cannot be returned or canceled. Additionally, design deposits, custom head fees, customization fees and engraving fees and shipping fees are non-refundable. If you have any questions about our return policy or procedure, please contact us at (450)674-7462.

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